Thank you for shopping at City Chic online, we hope you love your purchase. However if you don’t here is what to do…
Download the Returns/Exchange form here.
Free Shipping Promotion
This promotion is valid on all online purchases within Australia & Internationally. The promotion is valid Wednesday 8th April 9am AEST until Sunday 19th April 12am AEST. City Chic is not responsible to cover return freight costs on change of mind purchases; however City Chic will cover redelivery costs for exchanges. Faulty items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered; City Chic will pay all freight charges on faulty items.
REFUND
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund your item/s providing the following conditions have been met;
1. The items with the original receipt are returned with in 30days of the purchase date
2. Items must be in original condition as purchased, with all labels/tickets attached. Garment must not have been worn.
You can exchange or return your online order to either the online store or a physical City Chic store with the receipt you receive in your parcel.
To obtain a refund via the City Chic online store, return the item including the receipt (that you received with your parcel) and indicate the reason for return.
Send the return to:
City Chic Internet Returns
151-163 Wyndham Street
Alexandria NSW 2015
AUSTRALIA
We will credit your credit card, excluding delivery (unless goods are faulty or not as ordered). Do not re-use our courier bag.
If you would like to exchange a colour, style or size from your online order, please follow the same instructions as above indicating your requirements. Please note you will be charged an additional fee for redelivery.
INTERNATIONAL ORDERS ONLY
If this is your first time purchasing online with City Chic and the item you have purchased does not fit correctly then we will gladly exchange your size for free. We will require you to send us the item with your new requirements and include the receipt of your delivery method, in which we will then refund the exchange delivery cost. An exchange is subject to availability of goods.
Depending on where you are sending your returns items back from, the typical shipping time for items to arrive back into City Chic is around 10 business days. This can be longer as Australian Customs and Quarantine have some of the toughest Custom and Quarantine laws in the world and generally parcels can get held for inspection. As soon as your exchange has been processed by us, we will send you an email letting you know that it has been sent.
PACKING PROBLEMS
Please check your items against your receipt. Any discrepancies email
info@citychiconline.com or call Customer Service;
Within Australia call- 1800 151 110 International call- + 612 8303 7979
RETURNS/EXCHANGE
City Chic Internet Returns
151-163 Wyndham Street
Alexandria NSW 2015
AUSTRALIA