City Chic

Thank you for shopping at City Chic online, we hope you love your purchase. However if it’s not quite right here is what to do...

You can exchange or return your online order to either the online store or a physical City Chic store with the original receipt you receive in your parcel.

To obtain a refund via the City Chic online store, sign into your online account and on the My Account page select the order the item(s) belong to. Follow the screen prompts to initiate a refund or exchange and indicate a reason for the return. Print the form and include it in your return package and as soon as we receive it at our Support Centre your exchange will be processed and new item sent back out to you or we will credit your credit card, excluding delivery (unless goods are faulty or not as ordered). Please note you will be charged an additional fee for redelivery. Do not re-use our courier bag.

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund your item/s providing the following conditions have been met;

1. The items are returned within 30 days of the purchase date and the original sales receipt must be present.

2. Items must be in original condition as purchased, with all labels/tickets attached. Garment must not have been worn.

Returns/exchanges can be sent to: 

City Chic Internet Returns
151-163 Wyndham Street
Alexandria
NSW 2015
AUSTRALIA

PACKING PROBLEMS

Please check your items against your receipt. If there are any discrepancies please email info@citychiconline.com.au or call our Customer Service line on 1800 151 110.