City Chic Frequently Asked Questions

How do I order online?

To purchase a product on the City Chic website, simply click on the item you wish to buy, select the size and colour required and click 'add to bag'. You can then go back and add additional items to your bag or click the ‘Add to Bag’ button. Please note you will need your credit card (Visa, Mastercard), including the billing address to finalise your online shopping experience.

Can I change or cancel my order?

You can change your order whilst you are still browsing and shopping, simply remove it and/or update from you Shopping Bag.
Once your order has been confirmed however, it's not possible for you to change or cancel your order.
In this instance the order will be sent to you and then if required you will have to return it.
Please refer to our Returns Policy if you require further information.

What do I do if the item I am looking for is no longer available?

City Chic’s most popular items do tend to sell out quickly online.  If you’ve seen something you must have, then we would suggest you order it without delay.

However, if the item you are after is out of stock, please contact us on 1-866-299-8146 to find out if more will be arriving soon.

What forms or payment do you accept?

We accept payment VISA, MasterCard.

Your card will be debited at the time of despatch.

What Currency do you use?

All prices have a default display in US Dollars, including tax and all purchases are charged in US dollars.

For goods to be shipped internationally, prices do not include relevant overseas custom duties and/or other taxes that you may incur. 

Please check with your local customs office for further information regarding any importation requirements or considerations.

How secure is my Credit Card and personal information?

Your security while shopping online with City Chic is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.

To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

How do I add City Chic Online to my favourites?

While you’re checking out all of City Chic’s latest products on the site it is easy to store your favourite items in My Favourites. Simply click on the item you want and select the My Favourites button, you can then keep browsing. You can go back and view your Favourites at any time, just click on the arrowed tab to the right of your screen. When you have finished browsing the site, you can add items to your bag and checkout. The site won’t remember your choices if you close your browser, so grab your favourites while you can!

How do I know what size I am?

City Chic has our sizing guide across every product page.  Our sizes are represented in US sizes, as well as a guide to measuring your self against the measurements that City Chic works to. Click here to view our comprehensive Size and Fit Guide.

What is City Chic’s Returns Policy?

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receiving it. City Chic will issue you with a full refund, or exchange the item for a different size/colour if preferred.

Please note:

If you require a different product (rather than a different size or colour of the same product) you will need to place a new order online and return the original item for a refund.

Please refer to City Chic Returns Policy for further information and the returns postal address.

What Countries do City Chic Ship to?

City Chic currently ship to the US and Canada. If you wish to ship to Australia or New Zealand, please visit our Australasian website.

How much will Shipping Cost?

City Chic charge a flat rate of $5.00 for any purchase to be shipped within the US, and a flat rate of $10.00 for any purchase to be shipped to Canada.

For goods to be shipped internationally, prices do not include relevant overseas custom duties and/or other taxes that you may incur. Please check with your local customs office for further information.

Which Postage company do you use?

For delivery within the US we use US Postal Service.

For international orders we use DHL Global Mail.

If there is a problem with my order, who do I contact?

If there is a problem with your order, please email us at customerservice@citychiconline.com or phone 1-866-299-8146

How long will it take for my order to arrive?

For domestic shipping, you should receive your order within five to eight business days.

For International shipping, you should receive your order within 10-20 business days.

If your order has not arrived within the allotted time, please refer to the  shipping policy or email customerservice@citychiconline.com.

What is the best way to view the City Chic Online website?

City Chic Online has been developed to look chic with a resolution of 1024 x768 and be chic with both Windows and Macintosh operating systems. We support a range of browsers including Firefox, Internet Explorer versions 6, 7,8 & 9, Safari. Javascript is required.

If you experience any difficulties viewing our website, please tell us about it! Email customerservice@citychiconline.com.