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Returns Policy

 

Always Free Shipping Always Free Returns

 

City Chic is the ultimate risk-free shopping destiation for curvy fashionistas! We believe that in order to have the best possible online shopping experience possible our customers shouldn't have to pay for return shipping.

Please review our entire returns policy to ensure your return will be accepted for a full refund. In the event that your return does not meet our standards you will be responsible for any cost associated with getting the items back to you, should you want them returned.

Please include your packing slip/returns form with your return. We will not be able to properly credit your account if we do not have this information.

 

How to Return - USA Customers 

 GUEST ORDER 

Click here  to submitt a return request using our guest order return form. You will need your order # and the email address you used to place your order. Once your return request has been submitted, you'll receive an email confirming your return with a packing slip and UPS postage label to affix to your order. In the unlikely event that we're unable to authorize your return, someone from our Customer Service team will email you to help resolve any issues. 

CITY CHIC ACCOUNT ORDER 

Click here  to log in to your account and follow our easy return request form. Once your return request has been submitted, you'll receive an email confirming your return with a packing slip and UPS postage label to affix to your order. In the unlikely event that we're unable to authorize your return, someone from our Customer Service team will email you to help resolve any issues. 

SHIPPING YOUR PACKAGE

You can use your original City Chic package you received, or any plain, unmarked bag or box to ship your return.

  • If there are any existing shipping labels, stickers, or other materials on the shipping bag from previous shipments, please remove them. You may also turn the bag inside out to reuse it.
  • Tape your returns label (sent to your email address or available from download from your City Chic account for members) to the outside of your package.
  • Drop it off at any US Post Office or give it to mail carrier at your home. You may also schedule a pickup by your carrier at USPS.com
  • We'll take care of the rest for you! Return shipping is absolutely FREE for US customers!

Once the Fulfilment Center has received and approved your return, your account will be refunded and you will receive a credit memo via email that your return is completed and your refund has been processed.

How to Return - Canadian Customers 

 GUEST ORDER 

Click here  to submitt a return request using our guest order return form. You will need your order # and the email address you used to place your order. Once your return request has been submitted, you'll receive an email confirming your return with a packing slip to include in your order. In the unlikely event that we're unable to authorize your return, someone from our Customer Service team will email you to help resolve any issues. You will need to purchase shipping to return your order to us as at this point, we're unable to provide pre-paid labels for Canadian customers. 

CITY CHIC ACCOUNT ORDER 

Click here  to log in to your account and follow our easy return request form. Once your return request has been submitted, you'll receive an email confirming your return with a packing slip which must be included with your order. In the unlikely event that we're unable to authorize your return, someone from our Customer Service team will email you to help resolve any issues. You will need to purchase shipping to return your order to us as at this point, we're unable to provide pre-paid labels for Canadian customers. 

SHIPPING YOUR PACKAGE

You can use your original City Chic package you received, or any plain, unmarked bag or box to ship your return.

  • If there are any existing shipping labels, stickers, or other materials on the shipping bag from previous shipments, please remove them. You may also turn the bag inside out to reuse it.
  • Tape your returns label (sent to your email address or available from download from your City Chic account for members) to the outside of your package.
  • We'll take care of the rest for you!

Once the Fulfilment Center has received and approved your return, your account will be refunded and you will receive a credit memo via email that your return is completed and your refund has been processed.

Conditions of Return

 

  • Return shipping from a domestic US location is absolutely FREE for US customers. 
  • City Chic is not able to process items for exchange. A new order must be placed instead. Please contact our Customer Service team if you need a price adjustment to reflect the original purchase price.
  • You can return your purchase for up to 30 days from the shipping date on your original packing slip.
  • Merchandise must be in new, original and resalable condition. Items must be unworn, unwashed and with all labels and swing tags attached. Items with odors, deodorant, make up stains or any other markings will not be accepted for return and will be returned to you at your expense. Merchandise that does not meet the above stated conditions for return will not be refunded. City Chic will notify you via email of the rejected return and you will be required to supply us with a prepaid shipping label to send your item back to you. City Chic reserves the right to refuse a return.
  • Once your return is received and inspected by our fulfilment center, your refund will be processed and a credit will be issued via the same method of original payment. You will receive a credit memo email the same day your refund has been processed; this indicates that notification of your refund has been communicated to your bank or PayPal. Please allow 2-10 business days to see your refund, depending on your bank’s policies.
  • In some instances, it may take up to 14 days to process your return once it has been received in our return facility. We appreciate your patience as processing returns is a high priority to us and we process them as quickly as possible. At times of heavy return volume we may need additional time to process your return.
  • UPS can take up to 30 days to return your package to us. In most cases, it happens within two weeks, City Chic is not responsible for lost or missing packages. Your local Post Office may be able to provide you with a tracking number for your return as our labels do not automatically track.
  • We cannot guarantee your return will be processed quickly if you do not use our pre-printed return label included with your order. Our label ensures that your package will arrive in the correct area of our returns facility. Different shipping labels may delay delivery to our returns department.
  • Refusing delivery of your package may lengthen the amount of time it will take for it to return to us. We advise that your use the prepaid return label if you are located in the US. In Canada it may take up to 6 months for a refused delivery to be returned to us. We will not provide a refund for your order until it is received in our facility.
  • City Chic reserves the right to make changes to this Returns Policy at any time.

In Person Returns with Happy Returns

 

You can now make FREE returns in-person at select Happy Returns locations around the country!  Please visit a Happy Returns location within 30 days of the date of receipt of your order, and bring your eligible item(s) and the email address you used to make your purchase.  Happy Returns will process your transaction, and your refund will be initiated within one business day – no returns fees or shipping required.  Find your closest Happy Returns location.

 

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