Returns Policy

FREE Returns for US Customers!

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund on full priced items. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping.

With City Chic's return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.

Return With City Chic - It's Easy:

- You can return your purchase for up to 30 days from the purchase date.

- Products must be in the condition you received them.

- Return shipping from a domestic US location is absolutely FREE for US customers.

- You will be provided with a pre-paid USPS domestic label to return the purchase to us.*.

- Once your return is received and inspected by the fulfilment center (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

*Please note to use our pre-paid labels, shipments must be sent from the United States.

Questions? Our Customer Service Team is here to help: 1-866-299-8146

Returns Information for Customers within the US

Step One: Your Item's Original Packaging

The original packaging contains a bar code that helps us identify your items with your order so we can credit your account successfully. If for any reason you do not have the original packing slip, which includes the bar code, please print out the Confirmation Page (the final page of the return process) and include it in your package.

Step Two: Your Shipping Parcel

- You can use your original City Chic parcel you received, or any plain, unmarked bag or box to ship your return.

- If there are any existing shipping labels, stickers, or other materials on the shipping bag from previous shipments, please remove them.

- Attach your prepaid Returns label found on your original packing slip to the outside of your package.

- Drop it off at any US Post Office or give it to mail carrier at your home. You may schedule a pickup by your carrier at https://carrierpickup.usps.com/cgi-bin/WebObjects/CarrierPickup.woa  - thank you!

We'll take care of the rest for you!  Return shipping is absolutely FREE for US customers!

Once the Fulfillment Center has received your return, your card will be refunded and you will receive an email confirmation that your return is completed.

Returns Information for International Customers:

- You can return within 30 days of receiving your order

- The items must be in original condition with all labels and swing tags still attached

- Please include your completed returns form

Please return parcel with the preprinted returns address label in your parcel and include postage.

Address the parcel to:

City Chic Returns

165 Cottage Grove S.W

Grand Rapids

MI

49507

United States

Once the Fulfillment Center has received your return, your card will be refunded and you will receive an email confirmation that your return is completed.