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SHIPPING POLICY

HOLIDAY SHIPPING 

To ensure orders are delivered in time for Christmas, orders need to be placed by the following dates:

Express Shipping: Noon EST on December 21st
Standard Shipping: Noon EST on December 15th
International Shipping: Noon EST on December 1st

* Holiday shipping times can vary depending on the carriers current volume, so while our expectation is that an order placed by these times should arrive by Christmas we cannot 100% guarantee they will.

FREE STANDARD SHIPPING on FULL PRICE ITEMS.

Citychiconline.com offers FREE STANDARD SHIPPING when you order any FULL PRICE style. Simply include a least one Full Price item (excludes Gift Vouchers) in your order. Discount will be applied automatically at checkout to eligible orders. Available for Standard and International Shipping.

SHIPPING INFORMATION

Most orders will be shipped within 1-2 business days of being placed, however at times we may need extra time to prepare and package your order.

Please allow up to 3 business days for your order to leave our warehouse. We will send you an email with your tracking information at the time of shipment. During times of high order volume we may need more time to ship your order and we greatly appreciate your patience. Our number one priority is to ship orders as quickly as possible.

Please note we only ship on business days (Monday-Friday, excluding Federal holidays within the United States).

 

STANDARD
$5.00

Available to US Customers only.

Typically arrives 5 to 10 business days after being placed.

We use UPS and US Postal Service for all shipping destinations in the United States.

 
EXPRESS
$15.00

Available to US Customers only.

Typically arrives 3 to 7 business days after being placed.

We use UPS for all shipping destinations in the United States. Please note orders shipped to PO Boxes cannot be expedited.

Express Orders placed after Noon EST will be processed the following business day.

Adverse weather conditions may occasionally delay delivery of expedited shipments.

Expedited shipping only speeds up the shipping process. We still need time to process and fill all orders. If you choose ‘Express Shipping’ the clock starts at the time UPS picks up your order from our warehouse in Michigan. States closer to the Midwest and East coast are likely to see their order in 2-3 business days; orders traveling to the West coast are more likely to take 3-4 business days.

It may take up to 4 business days for delivery regardless of your location. We do not guarantee a 2-day delivery and we will not be able to refund your shipping in the event UPS uses all 4 shipping days to deliver a package.

 
INTERNATIONAL
$5.00

We currently offer international shipping to Canada only. 

Typically arrives 10 to 20 business days after being placed.

We use DHL Global Mail Parcel to ship internationally.

An important note about international shipments

Your order may be subject to import duties and taxes, which are levied once your package reaches your country. City Chic does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office. These charges are out of City Chic’s control and we cannot be held responsible for them.

If you refuse delivery of your order it may take several months for us to receive the package. This is out of our control and we will not provide a refund until the package is received in our returns center.