Terms and Conditions

 

 

City Chic is a registered brand owned by City Chic Collective USA Incorporated 

The following Terms, together with our Privacy Policy apply to your access to and use of our online shop and the supply of goods ordered via our shop. By ordering goods from our online shop, you acknowledge that you have read, understood and agree to be bound by these Terms and the other documents referred to.

While you should ensure you are comfortable with all our Terms, here are some quick links to key sections: 

Delivery/Shipping
Returns

I accept that by becoming a member of the City Chic mailing list that I will receive periodic notification via email, text messaging and or conventional post outlining news, offers and other information relevant to their product services.

I understand that all personal information provided by myself on this website including joining as a member, competition entries, makeover entries or requests for expert advice will reside in a centralised database at City Chic head Office in Alexandria, Sydney, Australia. I also understand that this information will be updated as and when requested only by myself or as authorised by me. I understand it is my right to have access to any of my personal details held by City Chic and that this information will be provided to me within a reasonable amount of time.

I understand that under no circumstances will City Chic sell, barter, transfer or distribute my personal details to any other third party. I do however understand that City Chic may publish some information provided by myself (on a strictly anonymous basis) within the website or within other media forms, if permission granted by myself and that City Chic send information on behalf of a third party to my personal address.

I understand that it is my right to unsubscribe at any time by forwarding a request via the website “unsubscribe” or via email, stating unsubscribe in the subject box. I understand that all requests for deletion will be processed within a 14 day period from request date.

 

General

 

All rights, including copyright, in this website are owned by or licensed to City Chic. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of citychiconline.com.

Prices and stock availability may vary between citychiconline.com and City Chic stores. Prices shown on citychiconline.com are online prices only. City Chic reserves the right to change these conditions at any time without notice and in its absolute discretion. All Promotions and Prices are shown in PST times

 

Buyers

 

You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age.  By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading.

You agree to deal with us in good faith and in compliance with all applicable laws.  We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.

 

Orders

 

You must register with our website to be able to make purchases from our online store.  Once you submit an order, you cannot cancel it.  All orders are subject to acceptance by us, at our discretion

 

Special Offers

 

We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.

 

Prices

 

All prices are in US dollars. Prices exclude delivery charges, customs duty and other taxes, if applicable.  All prices are subject to change without notice.

 

Payment

 

The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Visa, MasterCard, American Express, Afterpay and Klarna. Credit card details are processed using at least SSL 128 bit encryption and are not stored by us.

Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.

If you are using Klarna, such payment will be subject to additional terms between you and Klarna, available here. For more information about how Klarna will handle your personal data see their Privacy Policy, available here.

Installments by Afterpay

 

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose Installments by Afterpay as your payment method. First time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify. Installments by Afterpay is only available for US orders.

How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

What if I can’t pay an Afterpay installment?
If you fail to make a payment, you will be charged an $8 late payment fee, and an additional $8 fee if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order amount. For more details, please see terms and conditions: https://www.afterpay.com/purchase-payment-agreement

What products are not eligible for purchase using Installments by Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

How do I return or exchange an item purchased using Installments by Afterpay?
If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at [email protected]

Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy If you have any questions about your Afterpay account, please contact Afterpay directly via web form at https://help.afterpay.com/hc/en-us

 

Free Standard Shipping

 

Citychiconline.com offers FREE STANDARD SHIPPING to US customers on all orders over $100 for US customers. For orders under this threshold, standard shipping is $7.95 Shipping discount will be applied automatically at checkout for eligible orders.

 

Errors

 

From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available.  Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.

 

Availability

 

All goods are offered for sale subject to available stock. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged.  If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.

 

Damage

 

If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date.  We may ask you to provide proof of the damage, as a condition of refund or replacement.

 

Risk

 

Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.

 

Title

 

Goods ordered by you remain our property until you pay for them in full.

 

Product warranties

 

To the extent legally permitted, we exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by us (Warranties), other than those implied by statute which may not be legally excluded.  Any liability we may have to you under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, the goods, at our option.

 

Limitation of liability

 

To the extent legally permitted, in no event will we be liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of goods or services via this website or the use of such goods or services by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and our maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to USD$5.00.

 

Indemnity

 

You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, licensors and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to goods and services supplied by us.

 

Contacting us

 

Please use our contact form to contact us for any further information.

 

Notices to you

 

We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.

 

Excusing events

 

You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms by events or causes beyond our reasonable control. We will endeavour to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.

 

Entire Agreement

 

These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.

 

Alterations

 

We may alter these Terms from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to goods ordered via the website after the alteration takes effect.

 

CC Nation Loyalty Program

 

The City Chic Nation Loyalty Program Terms and Conditions form a part of these terms and conditions.

 

Refer A Friend Program

 

Exclusive offer valid online only on citychiconline.com for a limited time only or while stocks last. No rainchecks. Not valid in conjunction with any other discount, offer, coupon code, promotion or voucher. Offer only redeemable in a single transaction online. Offer not redeemable for cash or credit. Not transferable. Not valid on previous purchases. Offer valid on full-priced items only. Discount applied at checkout with code..

 

Mobile Services

Mobile Terms & Conditions

City Chic offers its customers mobile marketing alerts regarding promotions, sales, offers, and cart reminders by SMS message (the "Service") on short code 22442. Customers may also sign up to receive order and shipping notifications by SMS message (the "Service") on short code 83994. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.

Signing Up and Opting-In to the Service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. City Chic reserves the right to stop offering the Service at any time with or without notice.

By opting into the Service, you:

A.    Authorize City Chic to use auto dialer or non-auto dialed technology to send recurring text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).

B.    Acknowledge that you do not have to agree to receive messages as a condition of purchase.

C.   Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.

D.   Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, please contact us at 1-866-299-8146. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Content You May Receive

Once you affirm your choice to opt-in to the Service on short code 22442, your message frequency may vary. You may receive alerts about:

      A.    Sales

      B.    Promotions

      C.   Offers

      D.   Cart reminders

Once you affirm your choice to opt-in to the Service on short code 83994, your message frequency may vary. You may receive alerts about:

     A.    An order has been placed

     B.    An order has been shipped

     C.   An order has been delivered

Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. City Chic may add or remove any wireless carrier from the Service at any time without notice. City Chic and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

To Stop the Service

To stop receiving text messages from City Chic, text the word STOP to 22442 or 83994 any time or reply STOP to any of the text messages you have received from City Chic. After texting STOP to 22442 or 83994, you will receive one additional message confirming that your request has been processed.

Questions

You can text HELP for help at any time to 22442 or 83994. You can contact us by phone at 1-866-299-8146. You can also contact us at https://help.citychiconline.com/hc/en-us.

Changes to Terms

These mobile terms and conditions are subject to change at any time without notice.

Sale and Outlet Product

 

Sale is available on selected items only for a limited time, prices as marked. Sale valid for American and Canadian customers online at www.citychiconline.com. Limited styles and sizes available. You are entitled to use Gift Cards on all purchases. Prices shown are in US Dollars. Sale prices not available with our partners. Items under $20 marked as final sale are not available for return or exchange.

 

Promotions

General Terms & Conditions

 

Offers are available at City Chic USA stores only and online for a limited time, while stocks last. Offers are valid for a limited time only on selected items. Offers are valid on full-priced styles only, unless promoted under the sale category. Online discounts are applied at checkout via use of the provided coupon code (online) and the discount will be applied at point of sale (in store), unless they are marked under the “SALE” category. Offers and conditions are subject to change as per our discretion. Offer valid for American and Canadian customers online at www.citychiconline.com. Limited styles and sizes available. Not valid in conjunction with any other offer, promotion or coupon. Not transferrable. Offer not redeemable for cash or credit. Non-refundable on returns. Not valid on previous purchases. Any exchanges or refunds will only be for the amount paid on your invoice during the promotional period. Offers not valid with City Chic partners. Available colors and styles may differ across stores and online.

 

$20 Off Your First Order Pop-Up

 

*$20 off your first order of $50+ promotion pricing available exclusively from citychiconline.com. Add a minimum of $50 of product to your cart and enter provided code at checkout to receive your discount. Excludes Gift Cards. Offer not available through stockists. Limited time only.

 

CURRENT PROMOTIONS

 

*Up to 60% Off* Selected Styles promotion pricing available exclusively from citychiconline.com. Prices as marked. Excludes styles in other offers. While stocks last. Excludes Gift Cards. Offer not available through stockists. Limited time only. 

*$29 Off* Selected Styles promotion pricing available exclusively from citychiconline.com. Prices as marked. Excludes styles in other offers. While stocks last. Excludes Gift Cards. Offer not available through stockists. Limited time only. 

*Up to 75% Off Swimwear* promotion pricing available exclusively from citychiconline.com. Prices as marked. Excludes styles in other offers. While stocks last. Excludes Gift Cards. Offer not available through stockists. Limited time only. 

*60% Off* CCX promotion pricing available exclusively from citychiconline.com. Prices as marked. Excludes styles in other offers. While stocks last. Excludes Gift Cards. Offer not available through stockists. Limited time only. 

*50% Off* Refinity promotion pricing available exclusively from citychiconline.com. Prices as marked. Excludes styles in other offers. While stocks last. Excludes Gift Cards. Offer not available through stockists. Limited time only. 

*60% Off* Lingerie & Sleepwear promotion pricing available exclusively from citychiconline.com. Prices as marked. Excludes styles in other offers. While stocks last. Excludes Gift Cards. Offer not available through stockists. Limited time only. 

* Sale styles - Prices as marked. Styles marked Sale are not eligible for further discounts. While stocks last. Offer not available through stockists. Limited time only. Not to be used in conjunction with any other offer or promotion.

* Final Sale styles - Prices as marked. All styles marked $20 and under are final sale and cannot be returned or exchanged unless faulty. Styles marked Final Sale are not eligible for further discounts. While stocks last. Offer not available through stockists. Limited time only. Not to be used in conjunction with any other offer or promotion.

 

Insta-Chic Competition - Terms & Conditions of Entry

 

  1. This is an ongoing monthly giveaway where winners are announced on the last Tuesday of each month (the Promotional Period is 4 week Period).

  2. The promoter is City Chic Collective USA Incorporated - 45 North Broad Street, Suite 40, Ridgewood, NJ, 07450, USA

  3. Information about how to enter and the prizes available forms part of these terms and conditions of entry. By entering the competition, you agree to be bound by these terms and conditions.

  4. To enter the draw the entrant must complete the below steps:

    • Post a photo to Instagram in your favourite City Chic outfit

    • Tell us in your caption in 25 words or less ‘Why you love your CC Style’

    • Follow & tag @citychicusa in your post

  5. This is a game of skill and entries will be judged based on their creativity and originality.

  6. There will be 3 winners each month. The winner will be chosen on the last Monday of each month. The total maximum prize pool is $300 USD each month (3 x $100 City Chic online voucher). Prizes are not transferable or exchangeable for cash or alternate goods.

  7. The winners will be selected the last Monday of each month at City Chic Collective, 151-163 Wyndham St, Alexandria NSW 2015 from all entries received by 9am AEST that day.

  8. Entry is open to residents of United States of America [who are aged 16 years of age or over].

  9. Incomplete, indecipherable, or illegible entries will be deemed invalid.

  10. No responsibility will be accepted for late, lost or misdirected entries.

  11. The Promoter reserves the right to verify the validity of entries and the information provided by entrants and to disqualify any entrant who submits an entry that is not in accordance with the terms and conditions of entry.

  12. The Promoter’s determination of the winners is final and no correspondence will be entered into.

  13. The winner will be notified by Instagram Private Message. The winner will be asked for their email address to receive confirmation details of the voucher and the conditions of use. The winner’s name will be published on City Chic’s Social platforms.

  14. If necessary, the promoter may select further winners at the same time and place as the original selection, in order to distribute a prize if unclaimed by an original winner.

  15. All entries become the property of the Promoter and will be entered into a database. The Promoter may use the entrant’s images, names and Instagram handles for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being paid.

  16. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant or to modify, suspend, terminate or cancel the promotion, as appropriate.

  17. City Chic reserves the right to change or end this promotion at any time without prior notice.

 

Arbitration and Class Action Waiver

 

Arbitration and Class Action Waiver

Please read this carefully.  It affects your rights. Any dispute or claim relating in any way to your use of City Chic's services will be resolved by binding arbitration, rather than court.

 

This agreement to arbitrate is intended to be broadly interpreted, and expressly includes claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq., or any other statute, regulation, or legal or equitable theory.  You and City Chic hereby agree that the Federal Arbitration Act, 9 U.S.C. 1, et seq. (“FAA”) applies to this agreement to arbitrate, and governs all questions of whether a dispute is subject to arbitration.  Unless you and we agree otherwise in writing, arbitration shall be administered by the American Arbitration Association’s Consumer Arbitration Rules in effect at the time of filing of the arbitration (the “AAA’s Rules”).  However, just as a court would, the arbitrator or arbitrators must honor the terms and limitations in this Agreement, and can award damages and relief (including any attorneys’ fees) authorized by law and/or the AAA’s Rules.  The arbitration decision and award is final and binding, with some exceptions under the FAA, and judgment on the award may be entered in any court of competent jurisdiction.  YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND CITY CHIC ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN ANY CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING.

 

THIS AGREEMENT DOES NOT ALLOW FOR CLASS ARBITRATIONS EVEN IF THE PROCEDURES OR RULES OF THE AAA WOULD.  RATHER, YOU AND WE ARE ONLY ENTITLED TO PURSUE ARBITRATION ON AN INDIVIDUAL, BILATERAL BASIS.  FURTHER, AND UNLESS YOU AND CITY CHIC AGREE OTHERWISE IN WRITING, THE ARBITRATOR(S) MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL PARTY’S CLAIMS WITH ANY OTHER PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR COLLECTIVE PROCEEDING.

You and CITY CHIC are each responsible for our respective costs relating to counsel, experts, and witnesses, as well as any other costs relating to the arbitration.  CITY CHIC, however, will pay for the arbitration administrative or filing fees, including the arbitrator and/or other AAA case management fees, for any claim seeking $75,000 or less, unless the claim is determined by the arbitrator to be frivolous.  Otherwise, the AAA’s Rules regarding costs and payment apply.

This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.

 

If any term of this Section (Arbitration and Class Action Waiveris to any extent illegal, otherwise invalid, or incapable of being enforced, such term shall be excluded to the extent of such invalidity or unenforceability; all other terms hereof shall remain in full force and effect; and, to the extent permitted and possible, the invalid or unenforceable term shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable term.  If application of this Severability provision should materially and adversely affect the economic substance of the transactions contemplated hereby, the Party adversely impacted shall be entitled to compensation for such adverse impact, provided the reason for the invalidity or unenforceability of a term is not due to serious misconduct by the Party seeking such compensation.