INTERNATIONAL SHIPPING & RETURNS POLICY
Shipping
International
customers can shop in their local currency by selecting their country flag located in the top right-hand
corner of the website, next to the search icon. We offer both Standard and Express shipping options, with
delivery times and fees varying by destination. Please refer to the table below for shipping rates and
estimated delivery times to your country.
| Country | Standard Shipping Time |
|
Express Shipping Time | Express Shipping Fees (Local Currency) | Duty & Sales Tax | |
|
Canada |
3 - 7 days | $7 CAD | 1 - 3 days | $15 CAD | Inclusive of Duty, Sales tax at checkout | |
|
Mexico |
4 - 7 days | $200 MXP | 1 - 5 days | $300 MXP | Inclusive of Duty, Sales tax at checkout | |
|
United Kingdom |
3 - 5 days | £5 GBP | 3 - 3 days | £12 GBP | Inclusive of Duty, Sales tax at checkout | |
|
South Africa |
8 - 9 days | R150 ZAR | 3 - 7 days | R300 ZAR | Inclusive of Duty, Sales tax at checkout |
Standard shipping is free on eligible orders, while Express shipping is available at a reduced rate on orders over a certain threshold.
| Country | Order Threshold (Local Currency) | Standard Shipping Fees (Local Currency) | Express Shipping Fees (Local Currency) |
|
Canada |
$170 CAD | FREE | $10 CAD |
|
Mexico |
$2600 MXP | FREE | $250 MXP |
|
United Kingdom |
£100 GBP | FREE | £8 GBP |
|
South Africa |
R3500 ZAR | FREE | R200 ZAR |
Returns
City Chic is the ultimate risk-free shopping destination for curvy fashionistas!
We welcome refunds on change of mind purchases subject to the following conditions:
-
The return is made within 30 days from the date of purchase.
-
Items must be in new and original condition as purchased, with all labels/tickets attached.
-
Items marked ‘FINAL SALE’ cannot be returned.
We offer 2 return options for our international customers.
-
Print your return label through our portal here.
All returns are subjected to a returns fee, deducted from your refund.
| Country | Return Fee (Local Currency) |
|
Canada |
$20 CAD |
|
Mexico |
$250 MXP |
|
United Kingdom |
£10 GBP |
|
South Africa |
R250 ZAR |
Alternatively, you may arrange your own return by sending your parcel to the address below. Please ensure you include a printed copy of your order confirmation inside the package. Please note that City Chic is not liable for any lost or untracked parcels when using this return method.
City Chic International Returns
301 Apache Trail
Terrell Texas 75160
United States of America
Duties & Taxes
For orders shipped to Mexico, the United Kingdom and South Africa, all prices include applicable import duties and taxes. For orders shipped to Canada, duties and taxes will be calculated and displayed at checkout.
Electronic Gift Cards
E-Gift Card purchases are currently unavailable for international customers.
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